Google NewsLee Michaels President Scott Berg shares customer service secrets on the June episode of Strictly Business  Greater Baton Rouge Business ReportFrontier Airlines updates fares, brings back phone customer service  USA TODAYSoftBank Corp to help call center workers by 'softening' angry customer calls with AI  Japan TodayAmazon axes more than 100 customer service managers  FortuneHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunchMicrosoft Copilot for Sales and Copilot for Service are now generally available  MicrosoftRevolutionizing customer support with GenAI models built for CX -  FoundeverAWS and Korean Air Team Up to Build an "AI Contact Center"  CX Today


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